Frequently asked questions
What if I miss my dose? Can I take it later?
It’s important to take your medication as prescribed by your doctor. If you miss a dose, take it as soon as you remember. However, if it’s nearly time for your next dose, skip the missed one and continue with your regular schedule. Never take two doses at once to make up for a missed one.
What should I do if I lose my prescription?
If you lose your prescription, get in touch with your GP or specialist to request a replacement. You’re also welcome to contact our pharmacy if you’ve previously purchased the medication with us, as we may be able to assist in obtaining a copy of your prescription.
How should I dispose of expired or unused medications?
Do not throw medications in the bin or flush them down the toilet, as this can cause harm to the environment. Improper disposal can also put unused medications at risk of being accessed by others. The Return Unwanted Medicines (RUM) Project allows Australians to safely dispose of unwanted medicines — simply drop them off at your nearest participating pharmacy.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.
What should I do if I experience an adverse reaction to my medication?
If you experience any side effects or adverse reactions, contact your doctor or healthcare provider straightaway. They may advise you to stop the medication or switch to a different one. In the case of a medical emergency, please call 000.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your parcel every step of the way.
How can I find a product on your website?
Simply use the search bar at the top of the website or browse through the product categories to find what you’re after.
What types of products do you offer?
We offer a wide range of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products.
I need more information about your pharmacy. Where can I find it?
For more details, please have a look through this FAQ section or get in touch with our customer support team for personalised assistance.
Can I get assistance with a product?
Yes, absolutely! You’re welcome to reach out to our customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our team is happy to help you find the right solution.
What are the delivery times?
Delivery via Trackable Courier Service generally takes 10–21 business days. Shipments can be monitored using a tracking number, and the maximum delivery time is up to 30 days.
Do you offer order cancellations?
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Simply contact us via Feedback Support Service, Live Chat, or Phone, and one of our team members will promptly assist you. Once the order has been dispatched, cancellation is no longer possible.